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Return & Refund Policy

Free 30-Day Returns & 60 Day Resizes

Our dedication to your satisfaction goes beyond just delivering your order. We provide a range of services designed to make your return process smooth and hassle-free.

If you're not completely happy with your purchase, you can return or exchange it within 30 days. For most orders, you can handle exchanges or returns by phone. For returns under $1,000, please use our online return portal for a quicker process.

Please be aware that the timelines for our return and exchange policy start from the date your purchase is ready for shipment or pickup.

Which products cannot be returned?

  • Orders placed outside of our 30-day return window (including Layaway orders).
  • Rings that have been resized or altered.
  • Engraved fine jewelry. While you can return an engraved ring, there is a $40 fee for removing the custom engraving.
  • Personalized fine jewelry, such as name necklaces.
  • Items that have already been exchanged.
  • Custom-designed jewelry.
  • Orders that were modified during processing.

To initiate a return or exchange for eligible orders, you can start the process by phone. This applies to unworn products shipped from any location, both within and outside the US. Please contact us at 2614000800 to get started.

Instructions for Returns & Exchanges:
  • Call Us :
    • Dial 2614000800 We will provide you with a return shipping authorization number and a free FedEx return shipping label via email.
  • Pack Your Jewelry :
    • Place the jewelry in its original packaging. If you no longer have the original packaging, put the jewelry box inside a small FedEx Priority box and seal it. Then, place this small box inside a medium FedEx Priority box.
    • Ensure that any promotional gifts included with the purchase are returned, but you can keep the complimentary jewelry cleaner.
    • Seal the outer box and remove any old addresses or barcodes.
    • Write the shipping authorization number on the outside of the box (you’ll find this in your return confirmation email).
    • Affix the FedEx label to the outer box.
  • Return Your Package :
    • Locate a FedEx staffed location by searching for your zip code and selecting "Shipping assistance."
    • Obtain a FedEx receipt as proof of shipping, which serves as proof of insurance. Please note that Trinity Jewells and FedEx are not responsible for packages left in FedEx Drop Boxes or locations without FedEx staff.
    • Seal the outer box and remove any old addresses or barcodes.
    • Write the shipping authorization number on the outside of the box (you’ll find this in your return confirmation email).
    • Affix the FedEx label to the outer box.

Our online return portal simplifies the return process for eligible items valued under $1,000.

  • What Can Be Returned Using the Online Portal?
    • Unworn items under $1,000.
    • Items within our 30-day return window.
    • Orders shipped within the US.
  • For the Following Items, Please Call Us at 2614000800 :
    • Products valued over $1,000.
    • Orders shipped outside the US.
    • Custom Design fine jewelry.
    • Custom Design engagement rings.
    • Engraved rings.
  • Return Instructions :
    • Initiate Your Return: Start the process by visiting our online return portal.
    • Choose Your Return Method: You can print a FedEx return label, use a FedEx Mobile QR Code, or drop off your return at one of our stores.
    • Follow the Instructions: Refer to your return confirmation email for your Order Number and additional return instructions.

Once your order is returned, our Quality Assurance team will inspect the item(s) to confirm they are unworn and verify that all promotional gifts included with the purchase are present before processing your refund.

Refund FAQs :
  • How long will it take to process my refund?
    • Your refund will be processed approximately 5 business days after we receive the returned item(s).
  • How will I receive my refund?
    • Refunds will be issued to the original payment method. If you paid by credit card, the refund will appear on your account within 4-7 business days. For payments made via bank wire, cash, or other special methods, refunds will be issued by check. International bank wire refunds will be processed in USD based on the exchange rate at the time of purchase. Please note that Trinity Jewells is not responsible for fluctuations in foreign currency exchange rates or any fees imposed by your financial institution.
  • Do I need to include the return shipping authorization number?
    • Yes, including the return shipping authorization number is necessary. Packages received without this number cannot be processed for a refund. Return shipping authorizations are valid for seven days from the date of issue, and packages must be shipped within this period. If your authorization has expired, please contact us at 2614000800 to request a new one.

We offer free resizing of your ring within 60 days of when your purchase is first available for shipment or pickup, including free shipping both ways.

  • Rings That Cannot Be Resized :
    • Eternity Rings: Due to their design, eternity rings cannot be resized, but they can be exchanged under our 30-day return policy.
    • Alternative Metals: Rings made from metals like tantalum or titanium cannot be resized, though they can be exchanged within 30 days.
    • Custom, Modified, and Engraved Rings: These rings can be resized, but resizing may incur a fee.
  • Outside of the 60-Day Free Resizing Period:

    Rings can still be resized for a fee or through your Extend Protection Plan, provided they are within the recommended sizing range. To file a claim for resizing under the Extend Protection Plan, please contact the Extend Customer Care Team via the Extend Claims Portal or call 2614000800.

    Instructions for Resizing :

    • Request Your Resize :
      • Create an account today to request your resize online or call us at 2614000800. We will send you a return shipping authorization number and a free FedEx return shipping label via email.
    • Pack Your Jewelry :
      • Place the jewelry in its original packaging. If you do not have the original packaging, put the jewelry box inside a small FedEx Priority box, seal it, and then place this small box inside a medium FedEx Priority box.
      • Include any promotional gifts that came with the purchase. You may keep the complimentary jewelry cleaner.
      • Seal the outer box and remove any old addresses or barcodes.
      • Write the return shipping authorization number on the outside of the box (this number will be included in your return confirmation email).
      • Affix the FedEx label to the outside of the box.
    • Return Your Package :
      • Locate a FedEx staffed location by searching for your zip code and selecting “Shipping assistance.”
      • Obtain a FedEx receipt as proof of shipping. This receipt serves as proof of insurance. Please note that Trinity Jewells and FedEx are not responsible for packages left in FedEx Drop Boxes or locations without FedEx staff.

Comparative purchasing involves buying several items with the intention of keeping only one and returning the rest. To ensure the quality of our products and keep our prices competitive, we do not permit comparative purchasing. If we suspect that an order is placed for comparative purposes, it may be restricted from shipping or returning.